Upravljanje IT uslugama u obrambenom području

undergraduate thesis

• Title (english): The Management of IT Services in the Defense Area
• Author: Jelena Jukić
• Mentor: Darko Galinec (mentor)
• Mentor: Vinko Zebić (komentor)
• Committee member: Ivica Smojver (predsjednik povjerenstva)
• Committee member: Darko Galinec (član povjerenstva)
• Committee member: Vinko Zebić (član povjerenstva)
• Granter: University of Zagreb; (Croatian Defence Academy "Dr. Franjo Tuđman"); Zagreb
• Defense date and country: 2022-09-15, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Interdisciplinary Technical Sciences

Abstract

Rad se temelji na prikazu samog upravljanja IT uslugama, gdje se pobliže opisuje ITSM, te
njegov utjecaj na poslovanje i njegov napredak, za dobrobit same strukture IT-a. Kako bi se
završni rad bolje razumio, dodatno su opisani okviri i standardi koji se koriste u IT-u. Nadalje,
glavni dio završnog rada, vezan za koncept upravljanja IT uslugama u oružanim snagama SAD-a
fokusirano na obrambeno područje, gdje se detaljno opisuje općenito upravljanje i strategija
oružanih snaga SAD-a, te na koji način ITSM utječe a vojsku i koja je svrha korištenja IT usluga
u vojsci i strateške komponente koje su potrebne za pružanje fokusiranog i svrsishodnog okvira
za upravljanje uslugama.

Abstract (english)

The work is based on the demonstration of the IT services itself, where ITSM is described, and
its impact on business and its progress, for the well-being of the IT structure itself. In order to
better understand the final work, the frameworks and standards used in IT are further described.
Furthermore, the main part of the final work, relating to the concept of IT services in the US
Armed Forces focused on the defence area, describes in detail the general management and
strategy of the US armed forces, and how ITSM affects the military and which is the purpose of
using IT services in the military and strategic components needed to provide a focused and
purposeful service framework.

• Keywords: IT; ITSM; usporedba modela; vojna mreža; DOD; AESMF; DESMF
• Keywords (english): IT; ITSM; model comparison; military network; DOD; AESMF; DESMF
• Language: croatian
• URN:NBN: urn:nbn:hr:249:442390
• Study programme: Title: Military Engineering; Study programme type: university; Study level: undergraduate; Academic / professional title: sveučilišni/a prvostupnik/ prvostupnica inženjer/inženjerka vojnog inženjerstva (sveučilišni/a prvostupnik/ prvostupnica inženjer/inženjerka vojnog inženjerstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2023-01-19 14:32:06