Usporedba sustava za upravljanje informatičkim uslugama u obrambenom području

master's thesis

• Title (english): Comparison of IT service management systems in the defense field
• Author: Jelena Jukić
• Mentor: Darko Galinec (mentor)
• Mentor: Vinko Zebić (komentor)
• Committee member: Tatjana Gazivoda Kraljević (predsjednik povjerenstva)
• Committee member: Darko Galinec (član povjerenstva)
• Committee member: Vinko Zebić (član povjerenstva)
• Granter: University of Zagreb; (Croatian Defence Academy "Dr. Franjo Tuđman"); Zagreb
• Defense date and country: 2023-07-11, Croatia
• Scientific / art field, discipline and subdiscipline: SOCIAL SCIENCES; Security and Defense Science
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Computing

Abstract

Zbog inovacija, digitalizacije procesa i automatizacije proizvodnje, informacijske tehnologije sve
brže napreduju. Zbog toga se još uvijek traži najbolji okvir i model za upravljanje informacijskih
usluga u nekoj organizaciji.
Diplomski rad se temelji na informacijskoj tehnologiji, njenim metodama procjene kvalitete
same IT usluge je li zadovoljavaju potrebe poduzeća i njegovih klijenata, kao i procese IT koji su
ključna komponenta upravljanja informacijskom tehnologijom i metrike jer pomažu u mjerenju
djelotvornosti i učinkovitosti dostave informatičkih usluga. Životni ciklus ITSM-a uključuje
različite faze, osnovan je da u prvom planu ima ljude, procese i tehnološke aspekte
informacijskih sustava. Usporedbom normi i standarda u IT-u, kao i posebnim poglavljem za
metodologiju SIAM ukazuje se na mogućnost primjene u obrambenom području i
informacijskim sustavima u obrambenom sektoru.

Abstract (english)

As a result of innovation, process digitalisation and production automation, information
technologies are progressing faster. This is why the best framework and model for the
management of information services are still required in an organisation.
Paper is based on information technology, its quality assessment methods itself that meet the
needs of action and its customers, as well as IT processes that are a key component of
information technology management and metrics as they help to measure the effectiveness and
efficiency of IT service delivery. The life cycle of ITSM involves different phases, set up to have
people, processes and technology aspects of information systems in the first plan. A comparison
of norms and standards in IT, as well as a special chapter for the SIAM methodology, indicates
the possibility of application in the defence field and information systems in the defence sector.

• Keywords: ITSM; ITIL; usporedba standarda i normi; vojna mreža; SIAM; hibridni integrator usluga
• Keywords (english): ITSM; ITIL; standards and norms comparison; military network; SIAM; hybrid service integrator
• Language: croatian
• URN:NBN: urn:nbn:hr:249:355211
• Study programme: Title: Military Engineering; Study programme type: university; Study level: graduate; Academic / professional title: MAGISTAR/MAGISTRA INŽENJER/INŽENJERKA VOJNOG INŽENJERSTVA (MAGISTAR/MAGISTRA INŽENJER/INŽENJERKA VOJNOG INŽENJERSTVA)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Closed access
• Created on: 2024-01-22 08:57:16